Terms of service

Terms of Service

Accents Anew

These Terms of Service outline the rules and guidelines for using the Accents Anew website and purchasing our products. By accessing our site or completing a purchase, you agree to these terms.

1. General Information

Accents Anew is an Australian small business creating handmade products. By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian to make a purchase.

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately when posted on our website.

2. Product Information

All products are handmade in small batches, and slight variations in colour, texture, or appearance may occur. Product descriptions, images, and details are provided to the best of our ability, but we cannot guarantee 100% accuracy.

We may discontinue or change products at any time without notice.

3. Pricing & Payments

All prices are listed in AUD.
We reserve the right to update prices or correct pricing errors at any time.

By completing checkout, you agree that:

  • You have provided accurate and valid payment information

  • You authorise us to charge the total amount displayed at checkout

  • You understand that some payment platforms may have their own separate terms

4. Order Processing

Once an order is placed, it cannot be cancelled, modified, or refunded unless required under Australian Consumer Law or covered by our policies.

Processing times are typically 1–3 business days, but may vary during busy periods.

5. Shipping

All orders are shipped via Australia Post.
Shipping times are estimates and may vary due to factors outside our control.

Please review our Shipping Policy for full details on:

  • Delivery times

  • Tracking

  • Shipping delays

  • Incorrect address responsibility

  • Damaged parcels

6. Returns, Refunds & Replacements

Accents Anew has a strict No-Refund Policy for change of mind, personal preference, or misuse.

If an item arrives damaged or incorrect, you must contact us within 24 hours with clear photos.

Please review our Refund Policy for full conditions.

7. Customer Responsibilities

By using our site, you agree to:

  • Provide accurate information

  • Not misuse our website

  • Not attempt to interfere with our security systems

  • Not reproduce, copy, or resell any part of our site or products without permission

You agree that you will not use our products for any unlawful or unauthorised purpose.

8. Intellectual Property

All branding, product names, designs, images, text, and content on this website belong to Accents Anew and are protected by intellectual property laws.

You may not copy, reproduce, redistribute, or use any content without written consent.

9. Limitation of Liability

Accents Anew is not liable for any damages or losses arising from:

  • Use of our products outside their intended purpose

  • Allergic reactions or sensitivities (ingredients are listed; customers must check suitability)

  • Shipping delays or courier-related issues

  • Down time, errors, or interruptions on our website

To the maximum extent permitted by law, our liability is limited to the purchase price of the product.

10. Privacy

We respect your privacy. Information collected during checkout is used only to process and deliver your order.
If you’d like a Privacy Policy created, I can write one for you.

11. Governing Law

These Terms of Service are governed by the laws of Australia. By using our website, you agree to submit to the jurisdiction of Australian courts for any disputes.

12. Contact Information

For any questions or concerns regarding these Terms of Service, you can contact us at:

Accents Anew
Email: itsaccentsanew@gmail.com